OLABISI OLUWAPONMILE AMUSAN

Managed the end-to-end lifecycle for over 2,000 POS devices, significantly minimizing agent downtime and improving overall operational efficiency.

Maintained precise inventory records for active and inactive devices, ensuring data accuracy crucial for strategic deployment and resource allocation.

Provided timely and effective support, resolving device-related issues for agents to achieve high levels of customer satisfaction and service continuity.

Collaborated cross-functionally to streamline aftersales processes, enhancing service delivery and improving overall operational effectiveness.

Analyzed device failure trends to recommend and implement corrective actions, proactively improving device performance and reliability.

Achieved and maintained an exceptional 99.9% device reliability rate by implementing rigorous proactive maintenance and quality assurance procedures.

Conducted comprehensive functionality testing and inspections of POS devices, significantly reducing defective device distribution and improving operational efficiency.

Collaborated effectively with engineering and technical support teams to identify, troubleshoot, and swiftly resolve complex technical issues.

Monitored device performance metrics and generated detailed quality reports, providing critical data for operational decision-making and strategic improvements.

Ensured strict compliance with company quality standards and operational procedures, upholding product integrity and brand reputation.